Your questions answered

We offer:

• Supported living
• Domiciliary care
• Nurses
• Senior Healthcare Assistants
• Healthcare Assistants
• Support Workers

Our care professionals who work with individuals living with dementia undergo dementia-specific training to understand the condition better, learn effective communication techniques, and acquire strategies to manage behavioral challenges that can arise in dementia care.

• Dementia Awareness
• Communication Skills
• Person-Centered Care
• Daily Living Assistance
• Cognitive Stimulation
• Understanding Behaviors
• Safety and Environment
• Medication Management

• Emergency Contact List: We create and maintain an up-to-date emergency contact list that includes the names, phone numbers, and relationships of individuals to contact in case of emergencies, such as family members, primary healthcare providers, and other relevant professionals.
• First Aid and CPR Training: We ensure that all our care workers are trained in first aid and cardiopulmonary resuscitation (CPR) and (AED). This knowledge is vital in providing immediate
• Assess the Situation: We ensure our staff stay calm and assess the situation carefully. Prioritise safety for yourself and the individual with dementia. If there’s an immediate danger, move to a safe location and call for help.
• Communication: In case of an emergency, communicate clearly and calmly with other staff members, family members, or emergency services. Accurate and timely communication can make a significant difference in the response and outcome of the situation.
• Document the Incident: We keep detailed records of the incident, including what happened, actions taken, and any relevant observations. These records can be helpful for medical professionals or authorities later on.
• Medical Alert Devices: If the individuals with dementia use medical alert devices, we esnure they are easily accessible and functional, and the care workers know how to use them.
• Regular Check-ins: When providing in-home care, we establish a system of regular check-ins with the individual, especially if they live alone. Regular phone calls or visits can help identify potential issues early on.
• Out of office hours: We have a dedicated team on standby for 24/7 emergency telephone call and always here to help

Pricing can be discuss with the business support team by dialing 0121 387 8700 option 2.

We have an insurance policy cover of £10million public liability, £10million employer liability and £5million professional indemnity.

All care professional from band 2 to 6 have all care certificate. Most of these courses are face to face delivery.

We maintain a Pool of On-Call Employees by establishing a pool of on-call or part-time employees who are available to work on short notice. These individuals are adequately trained and informed about the possibility of receiving last-minute requests.

We have an established clear communication channels: These channels allows our managers or supervisors to quickly reach out to our employees and seek their availability in case of staffing emergencies.

Rate can be discuss with the business support team by dialing 0121 387 8700 option 1.

• We utilise encryption methods to protect sensitive data both in transit and at rest. This ensures that even if data is intercepted, it remains unreadable and secure.
• We implement a robust access control system that grants access privileges based on the principle of least privilege. Only authorised personnel should have access to sensitive information, and their access levels should be limited to what is necessary for their job role.
• We ensure that physical documents and records are stored securely in locked cabinets or rooms with limited access.
• We enforce strong password policies, including regular password changes and multi-factor authentication, to prevent unauthorised access to systems and patient records.
• Regular Staff Training
• Confidentiality Agreements
• Audit Trails and Logging

Supported Living is when a person with a developmental disability lives in their own apartment with the assistance of support workers who visit regularly to help with daily living tasks such as cooking, cleaning, managing finances, and accessing community activities. In addition, this emphasis is on individual choice and autonomy. The person is actively involved in decision-making, and the support provided is tailored to their specific needs and preferences.

This is different from Nursing homes where elderly individuals or those with complex medical needs who require skilled nursing care and regular medical supervision. Whilst Assisted living facilities are designed for seniors or individuals who need some help with daily living tasks but do not require constant medical supervision.

• Active Listening: When a concern or issue is brought to our attention, we start by actively listening to the individual or party expressing the problem. We allow them to share their thoughts, emotions, and experiences without interruption.
• Empathy and Understanding: We show empathy and understanding towards the person’s situation. Acknowledge their feelings and concerns to let them know that you genuinely care about their well-being.
• Gather Information: We gather all relevant information regarding the issue or concern. This may involve reviewing records, speaking with other involved parties, or conducting further assessments.
• Collaboration and Communication: If applicable, we involve other relevant parties, such as colleagues or supervisors, to discuss the issue and brainstorm potential solutions. Effective communication is essential to ensure everyone is on the same page.

• Person-Centered Planning: We tailor support plans based on the individual’s preferences, needs, and goals. Involve them in decision-making processes to ensure their choices and autonomy are respected.
• Qualified Staff and Training: We employ qualified and trained staff who have the necessary skills and experience to provide appropriate support. Regularly provide training on disability awareness, communication, and any specific medical or behavioural needs.
• Risk Assessment and Management: We identify potential risks in the individual’s living environment and daily activities. Develop strategies to manage and minimise those risks while promoting independence.
• Accessible Environment: Ensure that the living space is accessible and free from hazards. Install necessary safety features such as handrails, ramps, and smoke detectors.
• Medication Management: We implement proper medication management procedures to ensure individuals receive the correct medications in the right dosages and at the appropriate times.
• Emotional Support: We foster a supportive and caring environment, encouraging open communication and emotional well-being. Provide access to counseling or mental health services as needed.

Yes, clients can have a say in selecting their caregivers or support staff. This is particularly common in home care services and support programs where personalised care and compatibility are important. That is why we ensure we meet the REACH standards as this enable clients to choose their own support staff or have a say in care staff selection.

• Life Skills Training
• Vocational Training
• Supportive Housing
• Peer Support Programs
• Educational & Skills support
• Money and Bills advice.